Your privacy is important to us. This is Alliance Network Group’s policy to respect your privacy and help you understand how the Company collects and uses the information you submit, or which is otherwise collected when you access or use the Alliance Merchant Onboarding Application.
The Alliance Merchant Onboarding Application collects or receives information you provide when you apply for, use, or sign up for any of Alliance Network India Private Limited’s services, such as POS, QR, PG, Acquiring, or other services. It also collects information during identity/account verification, authentication, communication, survey responses, content uploads, or any other use of the services.
• This Policy applies to information collected in respect of individuals or any other authorized persons who use the Merchant Onboarding Application.
• In this Policy, “you” refers to an individual or authorized person who accesses or uses the Application.
• This Policy governs the collection and use of information through or in connection with the Merchant Onboarding Application. It does not apply to information collected through other means or other websites, products, software, or services operated by the Company. It also does not modify or alter any agreements you may have or enter into later with the Company.
• This Policy does not apply to the data collection and usage practices of any third parties with whom you may interact via the Application, including but not limited to merchants or your mobile service provider.
• By downloading, accessing, or using the Application, or by providing information to the Company through the Application, you agree to the practices described in this Policy and consent to the terms outlined in it. IF YOU DO NOT agree with any of these terms, DO NOT ACCESS OR USE THE APPLICATION .
• For certain features of the Application, the Company may present additional or specific information practices at the time of data collection.
The Company collects certain Identification Data when you register a merchant via the Merchant Onboarding Application. The acquiring bank also collects required details.
When you log into the Application, it may request access to your device’s location.
The Application may collect identification data from your devices, including:
• Android ID
• Device brand and model
• Operating System name and version
The Company may also collect Non-identifying Data, such as:
• Device settings
• Language
• Time zone
• User activity within the Application
• Device security state (e.g., Root detection, Overlay detection, Emulator detection, Debugger detection, Hook detection - Android)
• Phone state (e.g., network information, call status)
• Internet connection details (e.g., IP address, connection speed, service provider)
The Company uses collected information:
a) To provide payment solutions and associated services to merchants.
b) To evaluate, improve, and develop services and notify you of changes.
c) To administer services, including troubleshooting and testing.
d) To ensure the security of the Application and the Company’s systems.
e) To respond to user inquiries or communications.
f) For compliance with anti-money laundering, anti-terrorist financing, and fraud monitoring regulations.
g) To enforce legal agreements between you and the Company.
h) To send e-receipts to your email/mobile number, unless you’ve consented to other uses.
The Company has an obligation to keep your Identification Data confidential and will disclose it only:
• To you;
• To the partner/acquiring bank
• To regulatory authorities approved by the RBI
• To other parties as required for compliance with AML and anti-terrorism laws
• To affiliated companies, where necessary, to provide services efficiently
Your personal information may also be processed to establish, exercise, or defend legal claims. This is based on our legitimate interest in protecting legal rights—ours, yours, or those of others. We may also process data to comply with legal obligations.
• All data you provide is stored on secure servers or devices in accordance with the Company’s security standards.
• However, due to the inherent risks of internet use, we cannot guarantee that data will be 100% secure. You should only continue using the Application if you accept these risks. Any data transmission over the Internet is at your own risk.
• We maintain commercially reasonable safeguards to protect your information in compliance with data protection laws.
• If you are given a password to access the Application, you are responsible for keeping it confidential and following all related security procedures. Do not share your password with anyone.
In accordance with Indian law, we store your data within India. However, if legally required or permitted, your data may be transferred to another country, provided that:
• The transfer complies with applicable data privacy laws
• Adequate data protection measures are in place
• Your data remains protected to the same standard as in India
Yes. The Company may update the Merchant Onboarding Application and this Privacy Policy at any time without prior notice.
• Please review this Policy periodically to stay informed about how we handle your data.
• If this Policy is updated, the “Last Updated” date at the top will be revised.
• Continued use of the Application after an update signifies your acceptance of the revised Policy. If you do not agree, discontinue use of the Application.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law.
• As per applicable laws (especially those concerning anti-money laundering), your data may be stored for up to five years from the transaction date or longer if required.
• If your account is cancelled, related data may be stored for up to five years from the cancellation date before deletion.
• Data no longer needed will be irreversibly anonymized or securely destroyed.
You can access help, support, or file a complaint regarding this Policy by contacting the Alliance Group Call Centre at:
📧 customer.support@alliancenetworkcompany.com
Or via other support channels as listed in the Merchant Onboarding Application.
