Your privacy is important to us. This is Alliance Network Group’s policy to respect your privacy to help you understand how the Company collects and uses the information you submit, or which is otherwise collected when you access or use Alliance Merchant Business Application.
Alliance Merchant Business Application collect or receives information you provide when you apply, use or sign up for/on an Alliance Network India Private Limited POS/QR/PG/Acquiring or other Services, go through our identity or account verification process, authenticate into your account, communicate with us, answer our surveys, upload content, or otherwise use the Services.
o This Policy applies to information collected in respect of individuals or any other authorise person who use Merchant Business Application.
o In this Policy, “you” means an individual or authorise person who accesses or uses the Application.
o This Policy only governs the collection and use of information collected through or in connection with the Merchant Business Application It does not apply to information collected in other ways or to any other websites, products, software, or services operated by the Company. It does not modify or alter other agreements you may have, or enter later, with the Company.
o This Policy does not apply to the data collection and use practices of any third parties you may contract with using or in connection with the Application, including but not limited to merchants or your mobile service provider.
o By downloading, accessing or using the Application or providing information to the Company through the Application, you agree to the practices described in this Policy and acknowledge your consent to the terms set out in this Privacy Policy. IF YOU DO NOT agree with any of the practices/ terms described in this policy, DO NOT ACCESS OR USE THE APPLICATION.
o In addition to this Policy, for certain features of the Merchant Business Application, the Company may present different or additional information practices and terms specific to those activities at the time the information is collected.
The Company collects certain Identification Data when you register a Merchant in Merchant Business Application, the Acquiring Bank will collect the required details.
When you log in to the Application, it requests access to the device location.
The Application may collect Identification Data from the devices on which you install or access the Application, such as: Android ID, device brand, device model, name of Operating System and Operating System version, the location of your devices, including specific geographic locations, such as through GPS, Bluetooth, or Wi-Fi signals; and your IP address.
The Company may collect Non-identifying Data such as your device settings, language, time zone, and information about user activities on the Application, and security state (For example Root– Android; Overlay detection – Android; Emulator detection – Android; Debugger detection – Android, Hooks detection – android), Phone State (For example network information, the status of calls) and internet connection using (such as IP address, connection speed, provider).
The Company uses the information it collects:
a) to provide the payment solution and associated services to Merchants;
b) to evaluate, improve and develop our services and to notify you about these changes;
c) to administer our services, including for troubleshooting and testing purposes;
d) to help keep the Application and the Company’s systems and services safe and secure;
e) to respond to you when you contact the Company;
f) for the purposes of anti-money laundering, terrorist financing, and fraud monitoring; and.
g) to enforce other legal agreements between you and the Company.
h) The customer’s email address / mobile number will be used for no other purpose than sending the e-receipt, except when the Customer has consented to otherwise.
The Company has an obligation to keep your Identification Data confidential and to make it available only:
• to you;
• to the Partner Bank;
• to other regulatory authorities that are approved to receive the data by the RBI;
• to other parties as necessary for compliance with anti-money laundering and terrorist financing laws; or
In order to provide services to you, we share certain information about you with our affiliates so that they can serve you more efficiently.
Your personal information may also be processed where it is necessary to establish, exercise, or defend legal claims. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others. We may process your personal information where such processing is necessary for us to comply with a legal obligation to which we are subject.
The Company takes appropriate technical and organizational measures to protect your information against accidental and unlawful loss, destruction, alteration, disclosure, access, or use. All information you provide to the Company is stored on secured servers and may also be stored on other devices used by us in performance of service and accessed and used subject to Merchant Business Application security policies and standards.
However, the Company cannot control every risk associated with internet usage, so there is always a risk associated with the usage of internet and data sharing online. Given that the Internet is not a secure medium, we do not guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any kind. Please understand and appreciate the same, post which only, you should continue using Merchant Business Application and services and/or product/s it offers. No data transmission over the Internet can be guaranteed to be secure from intrusion; any transmission is at your own risk. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with data protection legislative requirements.
Where you are in possession of a password which enables you to access certain parts of the Merchant Business Application, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.
In accordance with the laws of India, we will store your data within India. Notwithstanding this, if we are required and permitted by law to transfer any of your personal data to a country outside that in which we collected it pursuant to the above-listed circumstances, we will do so in accordance with the applicable data privacy legislation. The lawful requirements will depend on the flow of personal data, meaning it will depend on whether the sharing of personal data is cross-border, and which countries are involved. At all times, we will ensure a similar degree of protection is afforded to your personal data outside the country in which you are based.
The Company may vary/ amend the content of its Merchant Business Application services without notice, and consequently, the Privacy Policy may change at any time in the future. We, therefore, encourage you to review it from time to time to stay informed of how we are using personal information.
If the Company updates or modifies this Privacy Policy, it will change the “Last Updated” date at the beginning of this Privacy Policy. Any amended policy will be effective immediately after the date it is posted. If you do not agree to the revised policy, you should discontinue your use of the Application By continuing to access or use the Application after the effective date, you confirm your acceptance of the revised policy and all the terms incorporated therein by reference.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements. With this in mind, we have determined that:
as required by applicable law, particularly those that relate to anti-money laundering, we may store your data for five years from the date of the transaction, or longer if subject to the regulations; and upon cancelling your Account, we may store all data related to your Account, for up to five years from the date of cancellation before permanently deleting it.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law. The retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymized (and the anonymized information may be retained) or securely destroyed.
You can access help and support or file a complaint in relation to this Policy by contacting the Alliance Group Call Centre at customer.support@alliancenetworkcompany.com support services provided by the Company as published on the Merchant Business Application.
